KINGS COACHES Pty Ltd trading as THE KINGS OF NEWCASTLE have the following TERMS & CONDITIONS.
VARIATION OR CANCELLATION OF A TOUR
Although this rarely happens, we reserve the right to alter itineraries without notice prior to the tour departing or when it is underway due to availability, weather, road and traffic conditions or any other reason we perceive to be in the best interests of those concerned. Departure times are planned to ensure arrival at destinations in time for scheduled events, however should this not occur due to circumstances that are unforeseeable or beyond our control, The Kings of Newcastle can not be held liable. Any additional expenses incurred as a result of any delays, cancellations or alterations will be the responsibility of the passenger. In addition, tours arranged are subject to sufficient bookings being received for them to operate.
TOUR PARTICIPATION – FIT FOR TRAVEL
The Kings of Newcastle reserve the right to refuse travel to any person whose conduct causes concern or an unpleasant situation for other passengers or staff. Clients agree to accept the authority and decisions of the company and its representatives while on tour. If in the opinion of The Kings of Newcastle’s management or their delegates, a passengers mental, physical, medical or otherwise condition renders the passenger incapable to care for themselves, or cause you to become a hazard to yourself or other passengers or result in you being objectionable to others (including staff), you will not be permitted to commence or continue on the whole or any part of the tour. If this were to occur, any costs associated with such as a decision are to be the responsibility of the passenger and no part or part thereof the tour will be refunded. If you are affected by any condition that may affect yourself or others participation on the tour, you are required to discuss this with staff prior to booking.
CONFIRMING A PLACE ON A TOUR.
You can make a reservation on your selected tour by telephoning The Kings of Newcastle on 0249631014, by visiting the coach Depot or online via the website www.kingscoaches.com.au. Online bookings need to be paid for at the time of booking based on the scheduled fees applicable to that tour online. Reservations made by telephone or in person are given the option to secure with immediate payment of some or all of the fare based on the scheduled fee for the chosen tour, or can be placed on hold for 7 days. If this period lapses without payment, the reservation will not be secured and deemed cancelled. On a tour where a deposit is accepted, the payment schedule listed on the detailed itinerary is to be adhered to. If payment is not received by the due date, The Kings of Newcastle reserves the right to cancel your place on the tour and you will incur cancellation and administration fees. Travel dates, times and destination is identified on the ticket ordered, it is not transferrable and is available only for travel on the date shown thereon. Should the holder of the ticket fail to travel on the tour booked, no refund is applicable. It is the responsibility of the passenger to read and check their travel ticket carefully to ensure that all details are correct. Particularly the date and time of departure, the destination, the surname on the ticket, the number of passengers travelling, the boarding point/s and the passengers telephone number. NOTE: Boarding points are identified on your travel documentation and can not be altered once the ticket is issued.
SECURITY OF YOUR FUNDS DURING BOOKINGS AND PRIOR TO A TOUR DEPARTING
You can be assured of our financial due diligence, business funds management and security. You can book with us with the certainty your tour money is secure. The Kings of Newcastle use the NAB Transact payment gateway for all electronic payments providing piece of mind that a passengers credit card details are only being used by a reputable financial institution and not held on the Kings of Newcastle website or in our office after the day of processing an order. In addition, all funds are held in our client travel account (Kings Coaches P/L Client travel Account ABN 93086310090) and not accessed until either: (a) a security deposit fare or holding prepayment on your behalf is required by a service provider other than The Kings of Newcastle at any time prior to departure’ such as theatre tickets, accommodation, entrance fees, meals or other inclusions as per the itinerary or (b) the balance due to The Kings of Newcastle as the Tour Operator is paid on or after the day of departure. This Client Account Statement is valid for coach travel, accommodation, tours, entrance fees, meals and other inclusions as per the published itinerary.
CANCELLATION OF YOUR TOUR BOOKING
Cancellation fees will be levied if you have to cancel your booking with us. Cancellation fees vary depending on the classification of the tour ie Day, Theatre/Concert or Extended Tour. The reservations and presales we make are subject to cancellation fees from ticket providers, airlines, hotels, attractions, etc making it necessary to enforce strict cancellation policies. Bookings on our tours can sometimes be transferred to another person if you cannot go, however some suppliers may charge a transfer fee. Please note that where we are charged a transfer or a cancellation fee by one of our suppliers for your cancellation/transfer, that fee will be passed on to you, over and above our administration/service fee of $20 per person plus the following scale depending on notice given prior to tour departure date. If you cancel a reservation any time prior to the departure of your tour the following cancellation fees will apply;
Cancellation Fee for Day Tours (excluding Theatre/Concert tours)
60 days or more notice prior to departure date – service fee of ($20pp) plus supplier fees
59 -30 days notice prior to departure date – service fee ($20pp) plus 50% of tour price plus supplier fees
29 – 15 days notice prior to departure date – service fee ($20pp) plus 75% of tour price plus supplier fees
14 days or less notice prior to departure date 100% of tour price
Cancellation Fee for Extended Tours
90 days or more notice prior to departure date – service fee of ($20pp) plus supplier fees
60 days or more notice prior to departure date – service fee of ($20pp) plus 25% of tour price plus supplier fees
59 -30 days notice prior to departure date – service fee ($20pp) plus 50% of tour price plus supplier fees
29 – 15 days notice prior to departure date – service fee ($20pp) plus 75% of tour price plus supplier fees
14 days or less notice prior to departure date 100% of tour price
Cancellation Fee for a Theatre/ Concert tour
Theatre/Concert tours involve theatre tickets and as a result, once you have booked and paid, your ticket is not refundable. If you find yourself in the position where you cannot travel on your booked date we allow you to transfer ticket to another person to travel in your place or we can resell your tickets which will occur only after all other tickets have been sold. A service fee of $20pp will be charged. All coach only travels once paid, are entirely non-refundable.
COVID-19 THEATRE / CONCERT TOURS
Should the theatre/promoter cancel the performance/s that the client is booked on, a full refund will be provided once funds have been returned to The Kings of Newcastle. Should a client need to cancel due to a COVID-19 related issue, The Kings of Newcastle will attempt to gain a refund from the promoter. If this is successful, the client will have the theatre ticket component refunded, however if the coach/tour is still operating on the booked departure date, the client will not be eligible for a full refund.
TRAVEL INSURANCE
We strongly recommend you take out travel insurance to protect you in case of sickness, loss of baggage, or alteration of itinerary due to circumstances outlined above. Travel insurance should be taken out at the time of booking your holiday to cover you in the unfortunate event that you need to cancel for any reasons that is in line with your chosen policy.
COACH SEATING
The Kings of Newcastle allocate all coach seats in the name of the ticket holder. The ticket holder is advised to notify all within their group of the name/s the booking has been made in, or better yet, identify all passengers names on the reservation. Passengers are not permitted to alter any coach seating arrangements as the layout on the vehicle must comply with the manifest issued to the driver. All coach seating and Theatre or attraction tickets are all allocated in order of final payment. On tours of 5 or more days duration, The Kings of Newcastle operate a seat rotation to ensure that all passengers experience a variety of seating.
SPECIAL REQUESTS
While The Kings of Newcastle endeavour to meet the requests of clients, this is only possible if our allocation or suppliers can assist and the request does not contravene company policy such as allocating seats in order of payment.
LUGGAGE
Passengers are restricted to one suitcase of not more than 20kg and one piece of hand luggage of up to 7 kg. The weight indicated is in line with WHS regulations for lifting and if your bag becomes too heavy, you will be asked to divide the luggage into 2 separate bags at your own expense. When travelling domestically or internationally on an airline, any excess baggage charges are the responsibility of the passenger. Luggage should be labelled with a Kings luggage label and whilst all reasonable care will be taken to ensure the safety of passengers luggage, The Kings of Newcastle will not accept any liability for loss or damage to luggage
INCLUDED IN YOUR TOUR PRICE
A list of inclusions is identified on each detailed itinerary. Meals are identified and coded as (B) Breakfast, (MT) Morning Tea, (L) Lunch, (AT) Afternoon Tea, (D) Dinner. Extended tour prices are identified per person and based on accommodation being provided on a Twin Share or Double basis. An additional charge of a Single Supplement Rate is identified for those needing or wishing to book single accommodation depending on availability. Any passenger who books a tour with the additional Single Supplement rate applies to them having sole use of a motel room, that does not guarantee sole seating on the coach.
NO SMOKING
Government regulations prohibit smoking and alcohol consumption on coaches. The Depot is also a non smoking property, in the interests of our staff and other clients.
COACH CONDITION AND CLEANLINESS
We pride ourselves on coaches that are clean and comfortable. To ensure this occurs we do NOT allow food or drink (other than H20) to be consumed on the coach. In addition to this, should the ticket holder or any member of their travelling party lose control of their bodily functions including vomiting, urinating or defecating within the vehicle a cleaning fee will be charged of $300. If the resulting damage is such that the coach is unfit for use the following day/s additional charges will be incurred.
PARKING ONSITE AT THE KING’S DEPOT
There is limited client parking onsite. Preference parking is provided for passengers on extended tours. Any car left at our depot for the duration of a tour are left entirely at your own risk. We do not accept any liability for damage or loss to cars left at the depot.
Call us on 02 49631014 if you have any queries in relation to your booking or these terms and/or condition