Privacy Policy for Kings Coaches Pty Ltd trading as The Kings of Newcastle.
Your privacy is important to The Kings of Newcastle. This policy covers how we collect, use, disclose, transfer and store your information.
This Privacy Policy governs the manner in which The Kings of Newcastle collects, uses, maintains and discloses information collected from passengers (each, a “Passenger”) of the https://www.kingscoaches.com.au website (“Site”). This privacy policy applies to the Site and all products and services offered by The Kings of Newcastle through the site, when dealing in person or dealing with our reservation staff over the telephone.
Personal identification information:
Personal information is data that can be used to uniquely identify or contact a single person.
The Kings of Newcastle may collect personal identification information from Passengers in a variety of ways, including, but not limited to, when Passengers visit our site, register on the site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, enter a competition, and in connection with other activities, services, features or resources we make available on our Site. Passengers may be asked for, as appropriate, name, email address, mailing address, phone number/s, boarding details and passport details for international travel. We will collect personal identification information from Passengers only if they voluntarily submit such information to us. Passengers can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities or to purchase products in person, over the telephone or on the Site.
How we use collected information:
The Kings of Newcastle may collect and use Passengers personal information for the following purposes:
To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
To personalise user experience: We may use information in the aggregate to understand how our Passengers as a group use the services and resources provided on our Site.
To improve our Site: We may use feedback you provide to improve our products and services.
To process payments: We may use the information Passengers provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To run a promotion, contest, survey or other Site feature.
To send Passengers information about topics/tours we think will be of interest to them.
To send periodic emails: We may use the email address to send User information and updates pertaining to their order or similar products, company news, updates, related product or service information, etc.
It may also be used to respond to their inquiries, questions, and/or other requests.
Collection of Medical Information for Extended Tours
On all extended Tours we request passengers complete a medical form and place it in a sealed envelope if in the unlikely event of a medical emergency pertaining to you, your tour host or coach driver can provide this confidential information direct to medical personnel. All forms are completed voluntarily, are available for collection on the final day of the tour or will be destroyed.
How we protect your information:
The Kings of Newcastle adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information. No personal information is stored on the Site.
Security of your funds during bookings and prior to a tour departing – You can be assured of our financial due diligence, business funds management and security. You can book with us with the certainty your tour money is secure. The Kings of Newcastle use the NAB Transact payment gateway for all electronic payments providing piece of mind that a passengers credit card details are only being used by a reputable financial institution and not held on the Kings of Newcastle website or in our office after the day of processing an order. In addition, all funds are held in our client travel account (Kings Coaches P/L Client travel Account ABN 93086310090) and not accessed until either: (a) a security deposit fare or holding prepayment on your behalf is required by a service provider other than The Kings of Newcastle at any time prior to departure’ such as accommodation, entrance fees, theatre tickets, meals or other inclusions as per the itinerary or (b) the balance due to The Kings of Newcastle as the Tour Operator is paid on or after the day of departure. This Client Account Statement is valid for coach travel, accommodation, tours, entrance fees, meals and other inclusions as per the published itinerary.
The Kings of Newcastle Company Commitment:
To ensure your personal information is secure, we communicate our privacy and security guidelines to all of our The Kings of Newcastle employees and strictly enforce privacy safeguards within the company.
Sharing your personal information:
The Kings of Newcastle do not sell, trade, or rent Passengers personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and Passengers with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Third party websites:
In time, Passengers may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Changes to this privacy policy:
The Kings of Newcastle has the discretion to update this privacy policy at any time. When we do, we will update the header of this page. We encourage Passengers to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms:
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Complaints Procedure:
Any complaints relating to The Kings of Newcastle personal information handling practices please contact us.
On request, a client may check the personal details that The Kings of Newcastle holds about them and may correct any information held by The Kings of Newcastle that is incorrect.
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
The Kings of Newcastle
11 Concord Street
Boolaroo NSW 2284
(off Munibung Road Cardiff)
Ph 0249631014 info@kingscoaches.com.au